Connecting Jira Server

Instructions provided in this guide apply to Jira Server only. Refer to Jira Cloud guide for more information.

Atlassian Jira is a issue tracking product that provides bug tracking, workflow automation, and agile project management tools for teams of all sizes. The Jira Server connector provided with Workplace Search automatically captures, syncs and indexes the following items:


Including ID, Content, Type, and timestamps


Including ID, Content, Type, Slug and timestamps


Including ID, Content, Status, Priority, Comments, Project, Slug, Collaborators and timestamps


Including ID, Content, Size, Type, Comments, Project, Collaborators and timestamps

The supported Jira Server version is 8.3.1

Configuring the Jira Server Connector

Step 1. From the Workplace Search administrative dashboard’s Sources area, locate Jira Server and click Configure. You are presented with a Public Key. Copy the key and keep it handy, as we’ll need it in just a second.

Step 2. Head to the Jira Server administrative console and log in.

Step 3. Click the Gear in the top right corner and select General Configuration:

Figure 56. Connecting Jira

Step 4. Locate Application Links in the sidebar menu.

Provide the host for your Workplace Search deployment. Click Create new link:

Figure 57. Connecting Jira

This operation will fail, and is normal behavior for the time being.

Step 5. Confirm the link, and proceed. A modal appears. Provide the information accordingly:

Figure 58. Connecting Jira
  • Application Name: Elastic Workplace Search
  • Application Type: Generic Application
  • Service Provider Name: Elastic
  • Consumer key, Shared secret, Request Token URL, Access token URL, Authorize URL: Any random value. A simple period will do.
  • Create incoming link: Check this box.

Click Continue.

Step 6. A final modal appears:

Figure 59. Connecting Jira
  • Consumer Key: elastic_enterprise_search
  • Consumer Name: Elastic
  • Public Key: The Public Key from Workplace Search you’ve previously copied.

Click Continue.

Step 7. Back to the Workplace Search administrative dashboard, enter the appropriate Jira Server Base URI. Do not include a trailing slash.

Step 8. Save the configuration. Voilà! The Jira Server connector is now configured, and ready to be used to synchronize content. In order to capture data, you must now connect a Jira Server instance with the adequate authentication credentials.

Connecting Jira Server to Workplace Search

Once the Jira Server connector has been configured, you may connect a Jira Server instance to your organization.

Step 1. Head to your organization’s Workplace Search administrative dashboard, and locate the Sources tab.

Step 2. Click Add a new source.

Step 3. Select Jira Server in the Configured Sources list, and follow the Jira Server authentication flow as presented.

Step 4. Upon the successful authentication flow, you will be redirected to Workplace Search.

Jira Server content will now be captured and will be ready for search gradually as it is synced. Once successfully configured and connected, the Jira Server synchronization automatically occurs every 2 hours.