IMPORTANT: No additional bug fixes or documentation updates will be released for this version. For the latest information, see the current release documentation.
Elastic Docs › ›Elastic connectors
« Using connectors Troubleshooting connectors »

Connector known issuesedit

Connector serviceedit

The connector service has the following known issues:

  • The connector service will fail to sync when the connector tries to fetch more more than 2,147,483,647 (2^31-1) documents from a data source

    A workaround is to manually partition the data to be synced using multiple search indices.

  • Custom scheduling might break when upgrading from version 8.6 or earlier.

    If you encounter the error 'custom_schedule_triggered': undefined method 'each' for nil:NilClass (NoMethodError), it means the custom scheduling feature migration failed. You can use the following manual workaround:

    POST /.elastic-connectors/_update/<connector-id>
{
  "doc": {
    "custom_scheduling": {}
  }
}

    This error can appear on Connectors or Crawlers that aren’t the cause of the issue. If the error continues, try running the above command for every document in the .elastic-connectors index.

  • Connectors upgrading from 8.7 or earlier can be missing configuration fields

    A connector that was created prior to 8.8 can sometimes be missing configuration fields. This is a known issue for the MySQL connector but could also affect other connectors.

    If the connector client raises the error Connector for <connector_id> has missing configuration fields: <field_a>, <field_b>..., you can resolve the error by manually adding the missing configuration fields via the Dev Tools. Only the following two field properties are required, as the rest will be autopopulated by the connector client:

    • type: one of str, int, bool, or list

    • value: any value, as long as it is of the correct type (list type values should be saved as comma-separated strings)

      POST /.elastic-connectors/_update/<connector_id>
{
  "doc" : {
    "configuration": {
      <field_a>: {
        "type": "str",
        "value": ""
      },
      <field_b>: {
        "type": "bool",
        "value": false
      },
      <field_c>: {
        "type": "int",
        "value": 1
      },
      <field_d>: {
        "type": "list",
        "value": "a,b"
      }
    }
  }
}

  • Python connectors that upgraded to version 8.8.0 from 8.7.1 will report document volumes in gigabytes (GB) instead of megabytes (MB)

    As a result, true document volume will be under-reported by a factor of 1024.

Individual connector known issuesedit

Individual connectors may have additional known issues. Refer to each connector’s reference documentation for connector-specific known issues.

Workplace Search connector known issuesedit

For Workplace Search connectors, see the Workplace Search documentation.

« Using connectors Troubleshooting connectors »