Sign up using an email address from another Elastic Cloud accountedit

In some situations you may want to create a new Elastic Cloud account using an email address that is already associated with a prior, existing account. For instance, you may have signed up for an Elasticsearch Service account, and now you’d like to use the same email address for a new account with which you want to use to join an existing organization.

Your email address is used to uniquely identify you, so it cannot be used for more than one Elastic Cloud account, whether that account be a trial account, a standard Elasticsearch Service account, or a subscription through a marketplace. However, there is a workaround. You just need to free up the already used email address by disassociating it from the former Elastic Cloud account, and then you can use it to set up the new account.

For this procedure, it’s assumed that you no longer want to use the original account, or that you are satisfied to have the original account associated with an alternate email address.

To sign up with Elastic Cloud using an email address associated with another Elastic Cloud account:

  1. Use your current email address (for example, my.preferred.address@foobar.com) to log in to the Elasticsearch Service Console.
  2. Follow the steps to update that email address to another email address, such as my.alternate.address@gmail.com.
  3. You can now use the preferred email address from Step 1 to do either of the following:

    1. Sign up for a new account.
    2. Join an existing organization.

If you have questions or run into any problems, contact us at support@elastic.co.