Troubleshootingedit
Is something not working as expected? Don’t worry if you can’t figure out what the problem is; we’re here to help! As a first step, ensure your app is compatible with the agent’s supported technologies.
If you’re an existing Elastic customer with a support contract, please create a ticket in the Elastic Support portal. Other users can post in the APM discuss forum.
Please upload your complete debug logs to a service like GitHub Gist so that we can analyze the problem. Logs should include everything from when the application starts up until the first request executes.
Disable the Agentedit
In the unlikely event the agent causes disruptions to a production application, you can disable the agent while you troubleshoot.
Disable the agent by setting enabled to false.
You’ll need to restart your application for the changes to apply.