Elastic Cloud

Support for the Elasticsearch Service on Elastic Cloud

Running out of memory? Need help stabilizing your cluster? Want to get the most out of Graph or security on the only hosted Elasticsearch service supported by Elastic engineers?

You're in the right place.

Standard Elastic Support

Email-based support from the Elastic team to help keep your cluster green and available. From analysis of your cluster state to actions you can perform to stabilize your cluster, we're here for you. Send us a note and we’ll be on the case.

Open Standard Ticket

Still stuck? Learn more if you want to send a direct email.

Gold, Platinum, and Private Elastic Support

Call on the engineers behind the Elastic Stack to get help with memory usage, architecture advice, scaling, upgrading, and more. We’re here to lend a hand with making your hosted Elasticsearch deployment work for you.

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Standard Support Policy | Gold and Platinum Support Policy | Terms of Service