Getting Help

For issues with Elastic Cloud Enterprise that you cannot fix yourself … we’re here to help. If you are an existing Elastic customer with a support contract, please create a ticket in the Elastic Support portal. Or post in the Elastic Cloud Enterprise forum.

Having the right diagnostic data at hand is going to make it much easier for us to help you. When you contact us, please provide the output of the following command:

docker ps -a > /mnt/data/elastic/docker.out && tar czvf ece-logs.tgz $(find /mnt/data/elastic -name "*.log" -o -name "*.out")