Consulting Services — Services Description

Catalog of Services Packages with Full Description and Scope

Design

Best Practices

Package SKU Name: Services: Best Practices
Duration: 4 Consulting Days

Description
Consulting session with Elastic and customer team to discuss use case, business requirements, reference architecture and data best practices and sizing methodology for the Elastic Stack or Elastic Cloud.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments where the customer requires general best practices and guidance

Common tasks within the engagement:

  • Best practices
  • Design / design review
  • Pipeline / ingestion recommendations and patterns
  • Data modeling / mapping
  • Visualizations / dashboards
  • Configuration
  • Documentation / report
  • Knowledge transfer

Recommended allocation of time:

  • 2 consulting days for a best practices consulting session with customer and Elastic
  • 1-½ consulting days for architecture guidance
  • ½ consulting day for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need

Included in scope:

  • Project kickoff and best practices consulting session
  • Engagement Report
  • Support handoff
  • Includes travel and expenses for 1 onsite visit every 4 Consulting Days within the engagement

Not included in scope:

  • Modification or manipulation of customer production data, applications, or environment
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems

Design

Package SKU Name: Services: Design
Duration: 8 Consulting Days

Description
Discovery and consultative sessions with Elastic and customer team, followed by a detailed discovery and consulting phase of customer use case, business requirements, availability, data model and query requirements for use in architecture guidance. May include all Elastic Stack or Elastic Cloud components.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • Generally applied to new Elastic Stack or Elastic Cloud environments

Common tasks within the engagement:

  • Detailed design / design review
  • Pipeline / ingestion recommendations and patterns
  • Data modeling / mapping
  • Visualizations / dashboards
  • Configuration
  • Documentation / report
  • Knowledge transfer

Recommended allocation of time:

  • 2 consulting days for project kickoff and discovery sessions with customer
  • 5 consulting days for detailed use case, business requirements, data model and query requirements
  • 1 consulting day for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need

Included in scope:

  • Project kickoff and discovery sessions
  • Architecture Design Document including Capacity Planning
  • Results briefing
  • Support handoff
  • Includes travel and expenses for 1 onsite visit every 4 Consulting Days within the engagement

Not included in scope:

  • Modification or manipulation of customer production data, applications, or environment
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems

Assessment

Health Check

Package SKU Name: Services: Health Check
Duration: 4 Consulting Days

Description
Discovery consulting sessions with Elastic and customer team architecture, configuration and data diagnostics for use in assessing the health of an existing Elastic Stack or Elastic Cloud environment, followed by a detailed discovery phase of customer use case, business requirements, availability, data model, and query requirements. Includes detailed assessment and recommendations for the customer’s existing Elastic environment and data.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • Applicable to existing Elastic Stack or Elastic Cloud environments

Common tasks within the engagement:

  • Design review and recommendations
  • Pipeline / ingestion review and recommendations
  • Support Diagnostic review and recommendations
  • Data model review and recommendations
  • Visualization / dashboard review and recommendations
  • Configuration review and recommendations
  • Documentation / report
  • Knowledge transfer

Recommended allocation of time:

  • 2 consulting days for project kickoff and discovery sessions with customer
  • 1-½ consulting day for detailed discovery and research on use case, business requirements, data model and query requirements
  • ½ consulting day for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need

Included in scope:

  • Project kickoff and discovery sessions
  • Engagement Report with Health Check results
  • Support handoff
  • Includes travel and expenses for 1 onsite visit every 4 Consulting Days within the engagement

Not included in scope:

  • Modification or manipulation of customer production data, applications, or production environment
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems

Performance & Capacity Planning

Package SKU Name: Services: Performance & Capacity Planning
Duration: 8 Consulting Days

Description
Discovery and consultative sessions, health check, and architecture review with Elastic and customer team followed by a detailed discovery phase on business use case and data model for sizing needs, availability, and performance optimization in an existing Elastic environment. Topics would include capacity planning, strategy and optimization recommendations on platform architecture, Elasticsearch mapping and indices, Query DSL, and object relationships. Performance testing should be executed in a test, lab, or staging environment.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • Applicable to existing Elastic Stack or Elastic Cloud environments

Common tasks within the engagement:

  • Design review and recommendations
  • Pipeline / ingestion review and recommendations
  • Support Diagnostic review and recommendations
  • Data model review and recommendations
  • Visualization / dashboard review and recommendations
  • Configuration review and recommendations
  • Performance testing and optimization recommendations
  • Documentation / report
  • Knowledge transfer

Recommended allocation of time:

  • 2 consulting days for project kickoff and discovery sessions with customer
  • 2 consulting days for architecture review
  • 3 consulting days for detailed discovery and research on performance diagnostics from the customer environment, capacity requirements, data model and query DSL, and performance testing
  • 1 consulting day for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need

Included in scope:

  • Project kickoff and discovery sessions
  • Engagement Report with Health Check results and Capacity Planning recommendations
  • Results briefing
  • Support handoff
  • Includes travel and expenses for 1 onsite visit every 4 Consulting Days within the engagement

Not included in scope:

  • Modification or manipulation of customer production data, applications, or production environment
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems

POC

Package SKU Name: Services: POC
Duration: 4 Consulting Days

Description

  • Consultative and deployment services with Elastic and customer team to discuss use case, business requirements, reference architecture, and data best practices and sizing methodology for the Elastic Stack, and plan an Elastic Proof-of-Concept ("POC") environment. POC Design and definition of POC success will be established during the consulting sessions, and available time may be used for deploying a POC environment.

    Customer profile:

    • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
    • Available only to new Elastic Stack or Elastic Cloud prototype or research environments

    Common tasks within the engagement:

    • Simple design
    • Installation, setup, and configuration (non-production, generally 3 nodes)
    • Pipeline / ingestion recommendations and patterns for 2 common data sources
    • Visualizations in a single dashboard

    Recommended allocation of time:

    • 1 consulting day for best practices consulting session, including building a definition of POC success
    • 3 consulting days for POC deployment
    • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need

    Included in scope:

    • Project kickoff
    • POC deployment
    • Includes travel and expenses for 1 onsite visit every 4 Consulting Days within the engagement

    Not included in scope:

    • Engagement Report
    • Modification or manipulation of customer production data, applications, or environment
    • Review or analysis of customer data except within a customer-provided, non-production environment
    • Recommendations, handling or administration of third-party software, software data, or systems

Assessment

Package SKU Name: Services: Assessment
Duration: 4 Consulting Days

Description
Discovery and analysis of customer business objectives and use case, followed by consultative recommendations for design, implementation, security, migration or upgrade, or solution fit. Assessment engagements can be applied to either legacy Elastic Stack or Cloud environments or third-party products. Can be used to audit environments for applicability to certain policy requirements or expectations.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack, Elastic Cloud, or third-party products

Common tasks within the engagement:

  • Discovery and understanding of current business objectives and use case
  • Review of requirements - use, response times, SLA, uptime, capacity, security, search results, and relevancy
  • Evaluation of existing infrastructure
  • Recommendations on design, implementation, and operations in order to achieve required objectives and optimizing for capacity and cost

Recommended allocation of time:

  • 3-½ consulting days for detailed discovery and research on use case, business requirements, data model and query requirements, and discussion of best practices and recommendations
  • ½ consulting day for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need

Included in scope:

  • Project kickoff and discovery sessions
  • Assessment Report
  • Results briefing
  • Includes travel and expenses for 1 onsite visit every 4 Consulting Days within the engagement

Not included in scope:

  • Modification or manipulation of customer production data, applications, or environment
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems

Strategy

Migration

Package SKU Name: Services: Migration
Duration: 8 Consulting Days

Description
Discovery and consultative sessions with Elastic and customer team followed by a detailed discovery and consulting phase of customer use case, business requirements, legacy environment, data model, access patterns and query requirements for use in planning migration to the Elastic Stack or Elastic Cloud from a legacy search or analytics platform, including Lucene and Solr-based search engines, Microsoft® FAST Search, HP® IDOL, Endeca®, Splunk®, Attivio®, Datadog®, AWS™ ES, or other data or search products or services. Other legacy search engines may be considered.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack, Elastic Cloud, or third-party products

Common tasks within the engagement:

  • Discovery and understanding of migration or upgrade requirements
  • Review of requirements - use, response times, SLA, uptime, capacity, search results and relevancy
  • Evaluation of existing infrastructure
  • Recommendations on migration strategy and implementation while reducing effort and downtime
  • Assistance with migration testing or production migration, if time remaining within the engagement

Recommended allocation of time:

  • Strategy and recommendations for migration to Elasticsearch from other Elasticsearch, SIEM, Lucene, or and Solr-based search engines, Microsoft® FAST Search, HP® IDOL, Endeca®, Splunk®, Attivio®, Datadog®, AWS™ ES, or similar
  • 2 consulting days for project kickoff and discovery sessions with customer
  • 4 consulting days for detailed discovery and research on use case, business requirements, legacy environment, data model and query requirements
  • 1 consulting day for document preparation
  • 1 additional consulting day that may be utilized for any of the above tasks as well as in assistance or oversight with migration or oversight of the execution of the migration (as performed by customer or a third-party)
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need

Included in scope:

  • Project kickoff and discovery sessions
  • Engagement Report with Migration recommendations
  • Results briefing
  • Support handoff
  • Includes travel and expenses for 1 onsite visit every 4 Consulting Days within the engagement

Not included in scope:

  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems

Cloud Migration: Basic

Package SKU Name: Services: Cloud Migration - Basic
Duration: Up to 4 Consulting Days

Description
Consultative and deployment services focused on migration of one existing on-prem / self-managed Elastic Stack deployment to Elastic Cloud. The Cloud Migration - Basic offering is designated for customers with a deployment of one or more Elastic Stack solution(s) (Enterprise Search, Observability, or Security) in an environment with (i) 2-8 nodes and (ii) 0-56TB of data volume.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security use cases on the Elastic Stack
  • Applicable to existing Elastic Stack deployments where the customer requires a lift and shift from on-prem to Elastic Cloud.

Common tasks within the engagement:

  • Elastic Cloud readiness check
  • Preparation and development of migration strategy
  • Guidance on initial configuration of the new Elastic Cloud deployment
  • Backup of Elastic Stack deployment
  • Migration of legacy data from Elastic Stack to Elastic Cloud
  • Restore backup of Elastic Stack deployment
  • Provide Elasticsearch cloud endpoint configurations to assist customer in switching ingestion and pipeline endpoints
  • Configuration and implementation of security on the Elastic Cloud deployment
  • Post migration health check
  • Report outlining the Elastic Cloud migration engagement

Included in scope:

  • Project kickoff
  • Remote-only assistance
  • Consultative and deployment services focused on migration of one Elastic Stack deployment to Elastic Cloud
  • Engagement Report

Not included in scope:

  • Travel and expenses not included
  • Modification or manipulation of customer production data, applications, or environment
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Deployments that leverage custom use cases, non snapshot & restore migration methods, cross cluster search / cross cluster replication, custom plug-ins, or ECE
  • Data volume exceeding 56TB
  • Recommendations, handling or administration of third-party software, software data, or systems

Cloud Migration: Advanced

Package SKU Name: Services: Cloud Migration - Advanced
Duration: Up to 8 Consulting Days

Description
Consultative and deployment services focused on migration of one existing on-prem / self-managed Elastic Stack deployment to Elastic Cloud. The Cloud Migration - Advanced offering is designated for customers with a deployment of one or more Elastic Stack solution(s) (Enterprise Search, Observability, or Security) in an environment with (i) less than 20 nodes and (ii) less than 160TB of data volume.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security use cases on the Elastic Stack
  • Applicable to existing Elastic Stack deployments where the customer requires a lift and shift from on-prem to Elastic Cloud

Common tasks within the engagement:

  • Elastic Cloud readiness check
  • Preparation and development of migration strategy
  • Guidance on initial configuration of the new Elastic Cloud deployment
  • Backup of Elastic Stack deployment
  • Migration of legacy data from Elastic Stack to Elastic Cloud
  • Restore backup of Elastic Stack deployment
  • Provide Elasticsearch cloud endpoint configurations to assist customer in switching ingestion and pipeline endpoints
  • Configuration and implementation of security on the Elastic Cloud deployment
  • Post migration health check
  • Report outlining the Elastic Cloud migration engagement

Included in scope:

  • Project kickoff
  • Remote-only assistance
  • Consultative and deployment services focused on migration of one Elastic Stack deployment to Elastic Cloud
  • Engagement Report

Not included in scope:

  • Travel and expenses not included
  • Modification or manipulation of customer production data, applications, or environment
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Deployments that leverage custom use cases, non snapshot & restore migration methods, cross cluster search / cross cluster replication, custom plug-ins, or ECE
  • Data volume exceeding 160TB
  • Recommendations, handling or administration of third-party software, software data, or systems

Cloud Migration: Multi-Solution

Package SKU Name: Services: Cloud Migration - Multi-Solution
Duration: Up to 12 Consulting Days

Description
Consultative and deployment services focused on migration of one existing on-prem / self-managed Elastic Stack deployment to Elastic Cloud. The Cloud Migration - Multi-Solution offering is designated for customers with a deployment of one or more Elastic Stack solution(s) (Enterprise Search, Observability, or Security) in an environment with (i) less than 60 nodes and (ii) less than 540TB of data volume.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security use cases on the Elastic Stack
  • Applicable to existing Elastic Stack deployments where the customer requires a lift and shift from on-prem to Elastic Cloud

Common tasks within the engagement:

  • Elastic Cloud readiness check
  • Preparation and development of migration strategy
  • Guidance on initial configuration of the new Elastic Cloud deployment
  • Backup of Elastic Stack deployment
  • Migration of legacy data from Elastic Stack to Elastic Cloud
  • Restore backup of Elastic Stack deployment
  • Provide configurations of existing data ingestion (Logstash/Beats) to switch over ingestion to new Elastic Cloud deployment
  • Configuration and implementation of security on the Elastic Cloud deployment
  • Post migration health check
  • Report outlining the Elastic Cloud migration engagement

Included in scope:

  • Project kickoff
  • Remote-only assistance
  • Consultative and deployment services focused on migration of one Elastic Stack deployment to Elastic Cloud
  • Engagement Report

Not included in scope:

  • Travel and expenses not included
  • Modification or manipulation of customer production data, applications, or environment
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Deployments that leverage custom use cases, non snapshot & restore migration methods, cross cluster search / cross cluster replication, custom plug-ins, or ECE
  • Data volume exceeding 540TB
  • Recommendations, handling or administration of third-party software, software data, or systems

Advisory Services

Package SKU Name: Services: Advisory
Duration: Monthly, minimum six month engagement

Description
A named Strategic Architect allocated to customers on a full-time basis to provide guidance to accelerate, future proof, and sustain customer’s digital transformation journey with Elastic. The Strategic Architect will help define and drive Elastic strategy within the context of customer’s business and desired outcomes.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, and Security use cases on the Elastic Stack
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments
  • Applicable for customers looking for full-time embedded expertise to support the strategic growth and impact of their Elastic deployments

Common tasks within the engagement:

  • Future state & return on investment modeling
  • Data strategy and roadmap
  • Architectural guidance
  • Platform design and prototyping oversight
  • Process design/redesign
  • Operating model design/redesign
  • KPI identification and continuous improvement monitoring
  • Technology total cost of operation
  • Application rationalization
  • Best practices and high level guidance related to the use of the Elastic Stack or Elastic Cloud environments

Included in scope:

  • Project kickoff
  • Architecture and design documentation
  • Process and Operating model design assets
  • KPI, value realization, and TCO analysis
  • Technical prototyping and proofs of concept
  • Weekly status updates
  • Engagement Report
  • Includes travel and expenses if any on-site visits are included in the pricing and set forth in the Order Form

Not included in scope:

  • Modification or manipulation of customer production data, applications, or environment
  • Review or analysis of customer data, except within a customer-provided, non-production environment
  • Deployments that leverage custom use cases, non snapshot & restore migration methods, cross cluster search / cross cluster replication, custom plug-ins, or ECE
  • Recommendations, handling, or administration of third-party software, software data, or systems

Project & Technical Oversight

Package SKU Name: Services: Project & Technical Oversight
Duration: 1 Consulting Day (estimated at 15% of project)

Description
Named Project & Technical Oversight allocated to customers on a per project basis to provide ongoing overall project management, solution technical oversight, and consultative and advisory services on Elastic products and services being delivered by Elastic or a partner.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • Applicable to existing Elastic Stack or Elastic Cloud environments

Common tasks within the engagement:

  • Participate in technical scoping
  • Perform technical oversight
  • Establish project milestones and checkpoints
  • Produce and review status reports
  • Review Elastic and/or partner (subcontractor) billable hours
  • Perform final deliverable(s) review and delivery
  • Schedule and lead final customer briefing
  • Schedule and lead Support Handoff
  • Perform retrospective and review feedback

Recommended allocation of time:

  • The consultant will provide ongoing project management, technical oversight, and advisory services for the customer and/or partner (subcontractor) during the duration of the project
  • The consultant will be accessible to the customer staff and/or partner (subcontractor) allocated to the project
  • The consultant will represent and advocate for the customer's interests within Elastic and Elastic products. The consultant will be responsible for quality assurance during the project representing the Elastic brand to ensure proper delivery of the project by Elastic and/or partner (subcontractor)

Included in scope:
The following documents should be created as deliverables by the consultant:

  • Technical scoping document
  • Project milestone schedule
  • Weekly status updates
  • Includes travel and expenses for 1 onsite visit every 4 Consulting Days within the engagement

The Consultant will also be responsible for the following activities during the project:

  • Scheduled meetings with customer, Elastic, and/or partner (subcontractor) as needed
  • Ongoing Elastic product and architecture strategy and recommendations
  • Ongoing advisory services during the duration of the project
  • Oversight and facilitation of support escalation issues with regard to Elastic product, personnel, resources and process
  • The majority of this service can be delivered by the Consultant remotely, but travel and expenses are included if necessary

Not included in scope:

  • Modification or manipulation of customer production data, applications, or environment
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems

Implementation

Elastic Endgame Implementation

Package SKU Name: Services: Endpoint Implementation
Duration: 4 Consulting Days

Description
Consultative and deployment services focused on your Elastic Endgame solution, including installation, protection policy design, sensor deployment, integration assistance (SSO, SIEM, LDAP), MITRE ATT&CK™ mapping, and knowledge transfer. Best practices for deploying endpoint security products usually require multiple soak periods, therefore we highly recommend remote delivery to maximize efficiency.

Customer profile:

  • Can be applied to the Elastic Security Solution using the Elastic Stack or Elastic Cloud

Common tasks within the engagement:

  • Setup
  • Installation
  • SAML SSO Integration
  • LDAP / Active Directory Integration
  • Elastic Stack Integration
  • SIEM Integration
  • Sensor Deployment
  • Deployment best practice guidance to avoid operational impact
  • Protection policy design tailored to applications in your environment
  • Assistance deploying sensors using your existing deployment tools
  • Alert triage & whitelisting guidance
  • Assistance with custom detections
  • Knowledge Transfer
  • Engagement Report

Recommended allocation of time:

  • ½ consulting day for project kickoff and discovery sessions
  • ½ consulting day for initial installation and configuration
  • 2 hours of customer application review & baseline policy design
  • 2½ consulting days application review, baseline policy design, alert triage, and whitelisting, and knowledge transfer
  • ½ consulting day for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need

Included in scope:

  • Project kickoff and discovery sessions
  • Installation and initial configuration
  • Protection policy planning
  • Sensor deployment support
  • Engagement Report
  • Support handoff

Not included in scope:

  • Project plans or management
  • Operational runbooks
  • Incident response
  • Custom scripts or scripting tasks (Including custom API scripts)
  • Recommendations, handling or administration of third-party software, software data, or systems

Security Implementation

Package SKU Name: Services: Security Implementation
Duration: 8 Consulting Days

Description
Consultative and deployment services focused on your Elastic Security solution. Includes design recommendations, data ingest and monitoring, patterns and the Elastic Common Schema (ECS), MITRE ATT&CK™ mapping, alerts, and visualizations for identifying security risks and cyber threat monitoring. May include all Elastic Stack or Elastic Cloud components including SIEM, Machine Learning, Beats, Logstash, and endpoint security, and may also include data mapping from third-party security, network, and cloud products and services.

Customer profile:

  • Can be applied to the Elastic Security Solution using the Elastic Stack or Elastic Cloud

Common tasks within the engagement:

  • Discovery and understanding of security objectives and requirements
  • Review of existing security monitoring, infrastructure, and tools
  • Recommendations on security strategy and implementation
  • Guidance on security techniques with the Elastic Stack or Elastic Cloud
  • Implementation assistance with data feeds, threat feeds, enrichment, and visualization

Recommended allocation of time:

  • 1 consulting day for discovery and sessions with customer and Elastic
  • 1 consulting day for security implementation planning and prioritization
  • 5 consulting days for implementation services
  • 1 consulting day for document preparation

Included in scope:

  • Project kickoff and discovery sessions
  • Engagement Report
  • Results briefing
  • Support handoff
  • Includes travel and expenses for 1 onsite visit every 4 Consulting Days within the engagement

Not included in scope:

  • Incident response
  • Installation or deployment of hardware, physical or virtual nodes, custom containers, network, or operating system
  • Performance or end-to-end functional testing
  • Integration with third-party configuration management or orchestration tools (such as Ansible, Puppet, Chef, or similar)
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems

Development

Package SKU Name: Services: Development
Duration: 8 Consulting Days

Description
Consultative and advisory services on a customer's development project. This can include development areas such as client support using Elasticsearch APIs and Query DSL, Elastic Stack plugins, Logstash plugins, Beats, Enterprise Search, or Elasticsearch client libraries.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments where the customer requires general best practices and guidance

Common tasks within the engagement:

  • Discovery and understanding of business objectives and development needs
  • Review of requirements - functionality, results, development language and dependencies, testing, integration
  • Recommendations on development methods and implementation
  • Assistance with development APIs and coding, if time remaining within the engagement

Recommended allocation of time:

  • 2 consulting days for project kickoff and discovery sessions with customer
  • 5 consulting days for detailed assistance on API use or coding recommendations with the customer development team
  • 1 consulting day for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need

Included in scope:

  • Project kickoff and discovery sessions
  • Engagement Report
  • Results briefing
  • Support handoff
  • Includes travel and expenses for 1 onsite visit every 4 Consulting Days within the engagement

Not included in scope:

  • Modification or manipulation of customer production data, applications, or environment
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems

Deployment

Deployment

Package SKU Name: Services: Deployment
Duration: 8 Consulting Days

Description
Consultative and hands-on deployment services on customer Elastic Stack or Elastic Cloud environments, including installation, configuration, orchestration using Elastic modules for Puppet/Ansible/Chef, and/or upgrading of the Elastic Stack or Elastic Cloud. Available time may be used on deployment services of the ingestion pipeline (e.g., Logstash, Beats, Agent, and data source ingestion). For new Elasticsearch environments, Elastic recommends that a Design occurs prior to Deployment Services. For larger environments, multiple Deployment packages may be added.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments where the customer requires general best practices and guidance

Common tasks within the engagement:

  • Best Practices
  • Architecture & Design
  • Installation, setup, and configuration
  • Data Modeling
  • Pipeline / Ingestion recommendations
  • Visualizations / Dashboards
  • Documentation / report
  • Knowledge transfer

Recommended allocation of time:

  • 1 consulting day for project kickoff and discovery sessions with customer
  • 6 consulting days for deployment services
  • 1 consulting day for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need

Included in scope:

  • Project kickoff and discovery sessions
  • Project and Technical Oversight
  • Deployment Services
  • Engagement Report
  • Results briefing
  • Support handoff
  • Includes travel and expenses for 1 onsite visit every 4 Consulting Days within the engagement

Not included in scope:

  • Recommendations, handling or administration of third-party software, software data, or systems

Enterprise Deployment

Package SKU Name: Services: Enterprise Deployment
Duration: 16 Consulting Days (generally with 2 consultants over an 8-day period)

Description
Consultative and hands-on deployment services on customer Elastic Stack or Elastic Cloud Enterprise environments, including installation, configuration, orchestration using Elastic modules for Puppet/Ansible/Chef, and/or upgrading of the Elastic Stack or Elastic Cloud. Available time may be used on deployment services of the ingestion pipeline (e.g., Logstash, Beats, Agent, and data source ingestion). For new Elasticsearch environments, Elastic recommends that a Design occurs prior to Deployment Services. For larger environments, multiple Deployment packages may be added.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments where the customer requires general best practices and guidance

Common tasks within the engagement:

  • Best Practices
  • Detailed Architecture & Design
  • Installation, setup, and configuration
  • Data Modeling
  • Pipeline / Ingestion / Pattern Review and Recommendations
  • Visualizations / Dashboards
  • Documentation / report
  • Knowledge transfer

Recommended allocation of time:

  • 2 consulting days for project kickoff and discovery sessions with customer
  • 12 consulting days for deployment services
  • 2 consulting day for document preparation
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need

Included in scope:

  • Project kickoff and discovery sessions
  • Project and Technical Oversight
  • Deployment Services
  • Engagement Report
  • Results briefing
  • Support handoff
  • Includes travel and expenses for 1 onsite visit every 4 Consulting Days within the engagement

Not included in scope:

  • Recommendations, handling or administration of third-party software, software data, or systems

Remote Quickstart

Package SKU Name: Services: Remote Quickstart
Duration: 2 Consulting Days

Description
The Remote Quickstart is offered to provide an Elastic customer assistance with their deployment via a remote-only method (not onsite). The Remote Quickstart package can only be used with Elastic product and service offerings. Services available may include guidance or assistance in onboarding, configuration, data ingestion or importing, data modeling, migration, Query DSL, visualization, or other consultative services that do not require customization, architecture, implementation, or deployment.

Given the limited duration of this package, complex tasks or large datasets would require more time than allocated here - we would recommend a longer Deployment Services package for sophisticated deployment needs. A formal project kickoff and engagement report are not provided as deliverables with this package.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments where the customer requires general best practices and guidance

Common tasks within the engagement:

  • Best practices
  • Architecture & design review
  • Setup and configuration review
  • Data modeling
  • Pipeline / Ingestion review
  • Visualizations / dashboards

Recommended allocation of time:

  • 2 consulting days of remote-based consulting assistance

Included in scope:

  • Remote-only assistance

Not included in scope:

  • Travel and expenses not included - this is a remote delivery only package, and onsite consulting is not available with this package
  • Project kickoff not included
  • Engagement Report not included
  • Recommendations, handling or administration of third-party software, software data, or systems

Embedded Services

Technical Account Manager

Package SKU Name: Services: Technical Account Manager
Duration: Annual (1 year)

Description
A named Technical Account Manager ("TAM") allocated to customer on an annual basis to provide ongoing advisory, technical account management, and consultative services on Elastic products.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • One or more internal Elastic Stack or Elastic Cloud use cases that need high level reporting and guidance
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments

Common tasks within the engagement:

  • Use case and architecture discovery sessions
  • Consulting hours reporting
  • TAM task-tracking report
  • Engagement Report
  • Elastic Support ticket summarization

Recommended allocation of time:

  • The TAM will provide ongoing advisory and consultative services on Elastic products during the duration of the agreement
  • The TAM will be accessible to the customer staff allocated to the Project
  • The TAM will represent and advocate for the customer’s interests within Elastic and Elastic products
  • The TAM will dedicate two hours per week with the customer via phone/web-based meetings for status review, architecture and advisory services. (In the case that a TAM is unavailable during any particular week, the time will be reallocated to a subsequent week)
  • One on-site visit of up to four consulting days per calendar quarter
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need

Included in scope:

  • Scheduled meetings with customer, as designated in scope
  • Ongoing Elastic product and architecture strategy and recommendations
  • Ongoing advisory services during the duration of the agreement
  • Oversight and facilitation of support escalation issues with regard to Elastic product, personnel, resources and process
  • Includes travel and expenses for 1 onsite visit per annual quarter

Not included in scope:

  • Modification or manipulation of customer production data, applications, or environment
  • Review or analysis of customer data except within a customer-provided, non-production environment
  • Recommendations, handling or administration of third-party software, software data, or systems

Embedded Architect 50

Package SKU Name: Services: Embedded Architect 50
Duration: 50 Consulting Days

Description
Named Embedded Architect ("EA") allocated to a customer on an annual basis to provide ongoing advisory, technical consultative services on Elastic products. Would include a primary and backup named architect. If the customer determines that a project should be accelerated with additional personnel, then additional consulting resources can be applied within this package under oversight of the EA.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • One or more internal Elastic Stack or Elastic Cloud use cases that need hands-on deployment or operational assistance
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments

Common tasks within the engagement:

  • Consultative, implementation, and deployment services:
    • Design
    • Best practices
    • Installation and configuration
    • Pipeline / ingestion recommendations and patterns
    • Data modeling / mapping
    • Visualizations / dashboards
    • Documentation / report
  • Engineering and stakeholder meetings
  • Knowledge transfer

Recommended allocation of time:

  • Provide ongoing advisory and consultative services on Elastic products during the duration of the engagement
  • Be accessible to the customer staff allocated to the project via onsite visit (see limitations below) or remotely
  • Represent and advocate for the customer's interests within Elastic and Elastic products
  • Dedicate up to eight hours a day onsite or remote with the customer for a total of fifty (50) consulting days per calendar year
  • Customer and Elastic should agree upon a work schedule that provides the customer an acceptable use of time included within the service

Included in scope:

  • Scheduled meetings with customer, as designated in scope
  • Project and Technical Oversight
  • Enterprise architecture roadmap design and prioritization
  • Conduct performance testing and capacity planning
  • Architecture review
  • Functional, technical, and architectural guidance
  • Elastic subject matter expertise
  • Contributing solution strategies
  • Oversight and facilitation of support escalation issues with regard to Elastic product, personnel, resources, and process
  • Travel and expenses for up to one (1) on-site visit per month is included in the pricing (up to four consulting days per week)

Not included in scope:

  • Recommendations, handling or administration of third-party software, software data, or systems
  • Formal Elastic training curriculum is not included

Embedded Architect 100

Package SKU Name: Services: Embedded Architect 100
Duration: 100 Consulting Days

Description
Named Embedded Architect ("EA") allocated to a customer on an annual basis to provide ongoing advisory, technical consultative services on Elastic products. Would include a primary and backup named architect. If the customer determines that a project should be accelerated with additional personnel, then additional consulting resources can be applied within this package under oversight of the EA.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • One or more internal Elastic Stack or Elastic Cloud use cases that need hands-on deployment or operational assistance
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments

Common tasks within the engagement:

  • Consultative, implementation, and deployment services:
    • Design
    • Best practices
    • Installation and configuration
    • Pipeline / ingestion recommendations and patterns
    • Data modeling / mapping
    • Visualizations / dashboards
  • Documentation / report
  • Engineering and stakeholder meetings
  • Knowledge transfer

Recommended allocation of time:

  • Provide ongoing advisory and consultative services on Elastic products during the duration of the engagement
  • Be accessible to the customer staff allocated to the project via onsite visit (see limitations below) or remotely
  • Represent and advocate for the customer's interests within Elastic and Elastic products
  • Dedicate up to eight hours a day onsite or remote with the customer for a total of one hundred (100) consulting days per calendar year
  • Customer and Elastic should agree upon a work schedule that provides the customer an acceptable use of time included within the service

Included in scope:

  • Scheduled meetings with customer, as designated in scope
  • Project and Technical Oversight
  • Enterprise architecture roadmap design and prioritization
  • Conduct performance testing and capacity planning
  • Architecture review
  • Functional, technical, and architectural guidance
  • Elastic subject matter expertise
  • Contributing solution strategies
  • Oversight and facilitation of support escalation issues with regard to Elastic product, personnel, resources, and process
  • Travel and expenses for up to two (2) on-site visits per month is included in the pricing (up to four consulting days per week)

Not included in scope:

  • Recommendations, handling or administration of third-party software, software data, or systems
  • Formal Elastic training curriculum is not included

Embedded Architect 200

Package SKU Name: Services: Embedded Architect 200
Duration: 200 Consulting Days

Description
Named Embedded Architect ("EA") allocated to a customer on an annual basis to provide ongoing advisory, technical consultative services on Elastic products. Would include a primary and backup named architect. If the customer determines that a project should be accelerated with additional personnel, then additional consulting resources can be applied within this package under oversight of the EA.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • One or more internal Elastic Stack or Elastic Cloud use cases that need hands-on deployment or operational assistance
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments

Common tasks within the engagement:

  • Consultative, implementation, and deployment services:
    • Design
    • Best practices
    • Installation and configuration
    • Pipeline / ingestion recommendations and patterns
    • Data modeling / mapping
    • Visualizations / dashboards
  • Documentation / report
  • Engineering and stakeholder meetings
  • Knowledge transfer
  • Documentation / report
  • Engineering and stakeholder meetings
  • Knowledge transfer

Recommended allocation of time:

  • Provide ongoing advisory and consultative services on Elastic products during the duration of the engagement
  • Be accessible to the customer staff allocated to the project via onsite visit (see limitations below) or remotely
  • Represent and advocate for the customer's interests within Elastic and Elastic products
  • Dedicate up to eight hours a day onsite or remote with the customer for a total of two hundred (200) consulting days per calendar year
  • Customer and Elastic should agree upon a work schedule that provides the customer an acceptable use of time included within the service

Included in scope:

  • Scheduled meetings with customer, as designated in scope
  • Project and Technical Oversight
  • Enterprise architecture roadmap design and prioritization
  • Conduct performance testing and capacity planning
  • Architecture review
  • Functional, technical, and architectural guidance
  • Elastic subject matter expertise
  • Contributing solution strategies
  • Oversight and facilitation of support escalation issues with regard to Elastic product, personnel, resources, and process
  • Travel and expenses for up to three (3) on-site visits per month is included in the pricing (up to four consulting days per week)

Not included in scope:

  • Recommendations, handling or administration of third-party software, software data, or systems
  • Formal Elastic training curriculum is not included

Embedded Engineer 50

Package SKU Name: Services: Embedded Engineer 50
Duration: 50 Consulting Days

Description
Named Embedded Engineer ("EE") allocated to a customer on an annual basis to provide ongoing operational and administration services on Elastic products. Would include a primary and backup named engineer.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • One or more internal Elastic Stack or Elastic Cloud use cases that need hands-on deployment or operational assistance
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments

Common tasks within the engagement:

  • Operational and deployment services:
    • Installation and configuration
    • Pipeline / ingestion recommendations and patterns
    • Data modeling / mapping
    • Visualizations / dashboards
  • Documentation / report
  • Engineering and stakeholder meetings
  • Knowledge transfer

Recommended allocation of time:

  • Provide ongoing operational and administration services on Elastic products during the duration of the engagement
  • Be accessible to the customer staff allocated to the project via onsite visit (see limitations below) or remotely
  • Dedicate up to eight hours a day onsite or remote with the customer for a total of fifty (50) consulting days per calendar year
  • Customer and Elastic should agree upon a work schedule that provides the customer an acceptable use of time included within the service

Included in scope:

  • Scheduled meetings with customer, as designated in scope
  • Perform installation, administration, and operational tasks
  • Implement visualizations and dashboards
  • Oversight and facilitation of support escalation issues with regard to Elastic product, personnel, resources, and process
  • Travel and expenses for up to one (1) on-site visit per month is included in the pricing (up to four consulting days per week)

Not included in scope:

  • Recommendations, handling or administration of third-party software, software data, or systems
  • Formal Elastic training curriculum is not included

Embedded Engineer 100

Package SKU Name: Services: Embedded Engineer 100
Duration: 100 Consulting Days

Description
Named Embedded Engineer ("EE") allocated to a customer on an annual basis to provide ongoing operational and administration services on Elastic products. Would include a primary and backup named engineer.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • One or more internal Elastic Stack or Elastic Cloud use cases that need hands-on deployment or operational assistance
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments

Common tasks within the engagement:

  • Operational and deployment services:
    • Installation and configuration
    • Pipeline / ingestion recommendations and patterns
    • Data modeling / mapping
    • Visualizations / dashboards
  • Documentation / report
  • Engineering and stakeholder meetings
  • Knowledge transfer

Recommended allocation of time:

  • Provide ongoing operational and administration services on Elastic products during the duration of the engagement
  • Be accessible to the customer staff allocated to the project via onsite visit (see limitations below) or remotely
  • Dedicate up to eight hours a day onsite or remote with the customer for a total of one-hundred (100) consulting days per calendar year
  • Customer and Elastic should agree upon a work schedule that provides the customer an acceptable use of time included within the service

Included in scope:

  • Scheduled meetings with customer, as designated in scope
  • Perform installation, administration, and operational tasks
  • Implement visualizations and dashboards
  • Oversight and facilitation of support escalation issues with regard to Elastic product, personnel, resources, and process
  • Travel and expenses for up to two (2) on-site visits per month is included in the pricing (up to four consulting days per week)

Not included in scope:

  • Recommendations, handling or administration of third-party software, software data, or systems
  • Formal Elastic training curriculum is not included

Embedded Engineer 200

Package SKU Name: Services: Embedded Engineer 200
Duration: 200 Consulting Days

Description
Named Embedded Engineer ("EE") allocated to a customer on an annual basis to provide ongoing operational and administration services on Elastic products. Would include a primary and backup named engineer.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • One or more internal Elastic Stack or Elastic Cloud use cases that need hands-on deployment or operational assistance
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments

Common tasks within the engagement:

  • Operational and deployment services:
    • Installation and configuration
    • Pipeline / ingestion recommendations and patterns
    • Data modeling / mapping
    • Visualizations / dashboards
  • Documentation / report
  • Engineering and stakeholder meetings
  • Knowledge transfer

Recommended allocation of time:

  • Provide ongoing operational and administration services on Elastic products during the duration of the engagement
  • Be accessible to the customer staff allocated to the project via onsite visit (see limitations below) or remotely
  • Dedicate up to eight hours a day onsite or remote with the customer for a total of two-hundred (200) consulting days per calendar year
  • Customer and Elastic should agree upon a work schedule that provides the customer an acceptable use of time included within the service

Included in scope:

  • Scheduled meetings with customer, as designated in scope
  • Perform installation, administration, and operational tasks
  • Implement visualizations and dashboards
  • Oversight and facilitation of support escalation issues with regard to Elastic product, personnel, resources, and process
  • Travel and expenses for up to three (3) on-site visits per month is included in the pricing (up to four consulting days per week)

Not included in scope:

  • Recommendations, handling or administration of third-party software, software data, or systems
  • Formal Elastic training curriculum is not included

Multi-Phase Services

Kickstart Package

Package SKU Name: Services: Kickstart Package
Duration: 20 Consulting Days

Description
The Kickstart Package is a multi-mode engagement that helps an Elastic customer to quickly gain the knowledge and skill required to architect and build an Elastic Stack or Elastic Cloud environment to meet your organization’s use case and business needs. One or more Elastic consultants will provide ongoing guidance throughout multiple phases of the project. Incorporates a project kickoff and discovery sessions, design, deployment, and consultative services.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments

Common tasks within the engagement:

  • Consultative, implementation, and deployment services:
    • Design
    • Best practices
    • Installation and configuration
    • Pipeline / ingestion recommendations and patterns
    • Data modeling / mapping
    • Visualizations / dashboards
  • Documentation / report
  • Knowledge transfer

Recommended allocation of time:

  • 2 consulting days for project kickoff and discovery sessions with customer
  • 6 consulting days for detailed use case, business requirements, data model and query requirements
  • 2 consulting days for document preparation
  • 10 consulting days as-need for guidance or implementation assistance
  • Note: consulting days within the engagement may be allocated to allowed consulting services within this scope according to customer need

Included in scope:

  • Project kickoff and discovery sessions
  • Project and Technical Oversight
  • Architecture Design Document including Capacity Planning
  • Deployment oversight and advisory services
  • Results briefing
  • Support handoff
  • Includes travel and expenses for 1 onsite visit every 4 Consulting Days within the engagement

Not included in scope:

  • Recommendations, handling or administration of third-party software, software data, or systems

Launch Package

Package SKU Name: Services: Launch Package
Duration: 32 Consulting Days (generally with two consultants over a 16-day period)

Description
The Launch Package is a multi-mode engagement that helps an Elastic customer to quickly architect and launch a new environment designed to meet its business needs. One or more Elastic consultants will provide ongoing guidance, testing and deployment assistance throughout multiple phases of the project. This package is designated for an environment of up to 10 nodes - larger Elastic Stack or Elastic Cloud environments must be scoped and may be accommodated via multiple packages.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments

Common tasks within the engagement:

  • Consultative, implementation, and deployment services:
    • Design
    • Best practices
    • Installation and configuration
    • Pipeline / ingestion recommendations and patterns
    • Data modeling / mapping
    • Visualizations / dashboards
  • Documentation / report
  • Knowledge transfer

Recommended allocation of time:

  • Design - 8 consulting days
  • Deployment Services - 16 consulting days
  • Performance - 8 consulting days
  • Additional available time within the engagement may be allocated to allowed consulting services within this scope according to customer need

Included in scope:

  • Project kickoff and discovery sessions
  • Project and Technical Oversight
  • Deployment services
  • Engagement Report
  • Results briefing
  • Support handoff
  • Includes travel and expenses for 1 onsite visit every 4 Consulting Days within the engagement

Not included in scope:

  • Recommendations, handling or administration of third-party software, software data, or systems

Boost Services

Boost Services

Package SKU Name: Services: Boost Services
Duration: 4 -20 Consulting Days

Description

Consulting session(s) with Elastic and customer team to understand objectives, challenges, and quick-win activities to address common customer needs and jump-start success with Elastic. Topics may include Elastic Stack deployment, reviewing Support diagnostics, capacity planning and sizing of deployments, data onboarding and retention, performance testing / tuning, upgrading deployments, data consumption (model/search/visualize), and deployment best practices.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, or Security use cases on Elastic Cloud
  • Applicable for customers looking for expertise to support initial implementation and early growth and impact of their Elastic Cloud deployments
  • The Boost Services offering is designated for Elastic Cloud customers only (not applicable for self-managed (Elastic Stack) deployments)

Common tasks within the engagement:

  • New Use Case Launch
    • Cloud architecture and design
    • Pipeline, ingestion and patterns
    • Visualizations and dashboards
    • Assistance with installation, configuration, data modeling, and mapping
  • Elastic Upgrade Services
    • Response times, SLA, uptime, capacity, search results and relevancy
    • Evaluation of infrastructure 
    • Upgrade strategy and implementation
    • Help with upgrade testing and knowledge transfer
  • Healthcheck
    • Review and recommendations on the following areas:
      • Design
      • Pipeline / ingestion 
      • Diagnostic 
      • Configuration
  • Platform Optimizer
    • Review capacity planning 
    • Evaluation of data model and query review
    • Execute performance testing and optimization
  • Platform Expansion
    • Capacity evaluation and planning 
    • Evaluation of data model 
    • Execute performance testing
    • Platform optimization
    • Knowledge transfer

Recommended allocation of time:

  • Variable to customer need

Included in scope:

  • Project kickoff
  • Remote-only assistance
  • Weekly status updates
  • Engagement Report

Not included in scope:

  • Modification or manipulation of customer production data, applications, or environment
  • Review or analysis of customer data, except within a customer-provided, non-production environment
  • Deployments that leverage custom use cases, non snapshot & restore migration methods, cross cluster search / cross cluster replication, custom plug-ins, or ECE
  • Recommendations, handling, or administration of third-party software, software data, or systems

Flex

Flex Consulting

Package SKU Name: Services: Flex Consulting
Duration: 4+ Consulting Days

Description
Flex Consulting Days are available for the defined number of consulting days. Time within the engagement may be allocated to allowed consultative or deployment services within a varied scope according to customer need. No custom deliverables are allowed under Flex Consulting Days.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments

Common tasks within the engagement:

  • Operational, implementation, and deployment services:
    • Installation and configuration
    • Pipeline / ingestion recommendations and patterns
    • Data modeling / mapping
    • Visualizations / dashboards

Recommended allocation of time:

  • Variable to customer need

Included in scope:

  • Includes travel and expenses for 1 onsite visit every 4 Consulting Days within the engagement

Not included in scope:

  • Custom deliverables
  • Recommendations, handling or administration of third-party software, software data, or systems


Custom Solution Development (requires custom scoping)

Custom SOW

Package SKU Name: Services: Custom SOW
Duration: 20+ Consulting Days, as determined by Scope of Work ("SOW")

Description
A custom scope of work ("SOW") may be available upon request by customer to Elastic for custom solution development. Please contact Elastic Sales to inquire. A custom SOW requires the scope to be evaluated and a project with a minimum duration of 20 consulting days.


Elastic Services Credits

Elastic Services Credits

Package SKU Name: Services: Elastic Services Credits

Description:
Elastic Services Credits are prepaid credits that can be redeemed for Consulting Services. By purchasing Elastic Services Credits up front, customers may choose the specific services customer needs, as the customer needs them. Elastic Services Credits can be redeemed for a variety of resources based on customer needs, roles, and location.

Customer profile:

  • Can be applied to any Solution: Enterprise Search, Observability, Security, or other use cases on the Elastic Stack or Elastic Cloud
  • Applicable to new or existing Elastic Stack or Elastic Cloud environments
  • Applicable for customers looking to engage with Elastic's consulting services team to support a wide range of needs, such as implementation support, large scale migration and upgrades

Common Tasks that Service Credits can be redeemed for:

  • Consultative, implementation, and deployment services:
    • Design
    • Best practices
    • Installation and configuration
    • Pipeline / ingestion recommendations and patterns
    • Data modeling / mapping
    • Visualizations / dashboards
    • Documentation / report
    • Engineering and stakeholder meetings
    • Knowledge transfer

    Not included in scope:

    • Recommendations, handling or administration of third-party software, software data, or systems
    • Elastic training curriculum

    Elastic Services Credits Conversion Rates, Effective May 1, 2023