Implementing search for your knowledge base
You know you want an intuitive, highly relevant, AI-powered search experience for your knowledge base. You understand the benefits search will bring — better customer experiences and easier self-service for support issues.
But where do you start?
First, decide what type of search implementation makes the most sense for your use case — you can build or buy.
Then, scope out how to plan, implement, test, and maintain your new search solution, including key considerations for data ingestion/syncing.
This ebook dives into:
- The differences between out-of-the-box and custom search: What makes sense for you
- What you need — and who needs to be involved — for a smooth implementation
- How AI and generative AI are pushing search relevance to new heights
Download the ebook