Software and Technology

Managed security provider Opsys increases customer contracts 40% after implementing Elastic Security

At A Glance

  • 40%
    jump in customer base in just about one year
  • 1 day
    customer onboarding, versus 2 weeks with previous solution
  • Millisecond
    threat notifications

40% increase in customer contracts

Customer contracts jump 40% after switching to Elastic Security due to speed of onboarding

Computer speed increased

Elastic's endpoint security is minimally invasive compared to previous solutions

Lowered data retention costs

Store more data, for less, with Elastic Cloud's frozen tier

Opsys is streamlining the customer experience, receiving faster alerts, and reducing costs with Elastic Security

Matthew Fabri founded Operational Systems (OpSys), a managed security services provider, in 2016 after realizing that many industries in Australia were missing end-to-end security solutions as well as tailored security consulting services.

Today, OpSys is a market leader with offices in Australia, New Zealand, Singapore, and offers security solutions that provide industry-leading technology to prevent, detect, and respond to threats.

OpSys was the first cybersecurity firm in Australia to offer an Elastic competitor's security platform — an enterprise-grade threat detection system — to small and medium-sized businesses.

However, Opsys' goal of scaling to help more businesses become digitally secure was hampered by the limitations of its previous security platform. The previous platform was too slow to onboard new customers, required too many resources to monitor threats, issued too many false-positive alerts, and wasn't structured to scale.

"The prior platform wasn't doing everything it was expected to, and it never got to the product realization phase we hoped it would. It caused a lot of headaches, demanded a lot of staffing overhead, and there was a high cost of infrastructure," Fabri said.

To both secure its own enterprise and to provide a new SIEM and endpoint offering for its customers, at scale, OpSys chose Elastic Security. In just one year, Elastic dramatically enhanced security, increased customer satisfaction, and helped grow their customer base by 40%, while also creating new revenue streams.

Elastic Security enables our customers, and me, to sleep better at night knowing that OpSys is employing technology to keep assets safe. Our customers know they are getting Elastic, and that’s a big selling point for us.

– Matthew Fabri, Managing Director, OpSys

Generating and retaining customers at scale

With Elastic, it takes less than one day to onboard customers, rather than the two weeks required with the previous platform.

"When I tell prospective customers this, they immediately want to be onboarded. I can have a conversation with a potential customer in the morning and get them set up before dinner," Fabri says. "We're able to onboard a hell of a lot faster."

Our customer retention shows that we made the right, and long-overdue choice, to migrate to Elastic Security. Elastic's SIEM and endpoint protection is non-invasive, and Elastic has decreased processing requirements on customers' endpoints.

– Matthew Fabri, Managing Director, OpSys

Best of all from a security standpoint, Elastic enables OpSys to map out attacks better than they could have imagined, which is a huge selling point for OpSys' security solutions.

"We have a much better graphical understanding of attacks. And we can show non-technical C-Suite executives a three-dimensional view of how an attack went through their network," Fabri says.

The benefits Elastic brings to the OpSys managed security services business model don't stop there. OpSys' customers are also the beneficiaries.

OpSys customers experience:

  • Enhanced security
  • Upgraded threat detection
  • Reduced false-positive security alerts
  • Decreased resource costs
  • Expedited onboarding

These benefits along with the ability to be more innovative and remain competitive have shown Opsys leaders that Elastic was the best choice.

Warming up to regulators with Elastic’s frozen tier

OpSys runs its Elastic-based managed security services on premises. For its Australian customers, that means they can comply with data retention regulations requiring data be stored in-country. What’s more, Australian customers never have to touch their security data if they don’t want to. 

Still, all OpSys customers can also take advantage of Elastic Cloud as part of OpSys’ business model. This allows customers to have access to their security data, and manage and retain that data for regulatory and business purposes. Storing data in Elastic’s frozen tier minimizes compute costs without taking too big of a performance hit. In addition, Elastic’s cross cluster  search allows OpSys to secure, log, and search their customer’s security sources from their Adelaide, Australia security operations center even if the customer’s data is outside of Australia. This benefits non-Australian companies who are required to retain their data in-country while at the same time allows OpSys customers to benefit from an out-of-country managed security solutions provider.

We make sure our security customers’ data is stored in the country where it needs to be, and with Elastic, we can protect it 100 percent.

– Matthew Fabri, Managing Director, OpSys

Real-time, three-dimensional data visualization

With Kibana, the OpSys' security operation center has a single pane of glass for their data and they use three monitors to display their Kibana dashboards, which send alerts to the Opsys team. Their previous solution required more infrastructure and had dissonant systems that slowed down the team's response time.

Fabri believes Elastic and the Elastic support team have given him the confidence to take his first real vacation since he founded OpSys. "I went somewhere where there is no connectivity and was able to switch off for nine days and not have to worry. I knew my team and Elastic had it covered."