Elastic Customer Success

Your success is at the heart of everything we do. Here is advice, resources, and examples from Elastic support engineers, consultants, solution architects, and product managers.

Curated information

Elastic Customer Success Framework

Elastic Customer Success Framework

The Elastic Customer Success Framework is a downloadable, fully editable, self-guided framework to help you collect your requirements, increase adoption, and meet your business needs.

Guided journeys

Guided journeys

Our guided journeys are a set of curated resources designed to help you understand the building blocks of each solution. Whether you’re using Elastic for observability, security, or search, you can jump in at any point depending on the maturity of your deployment.

Resources

Resources

On the resources page you will find onboarding details, general planning information, technical advice, and additional material.

Why use our expertise?

The Elastic Customer Success team works closely with many of our customers. The resources across these pages are designed for every Elastic user to get the most out of their Elastic experience with resources that are tried, tested, and proven to help our customers realize the full value of an Elastic deployment.

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Our solutions

Enterprise Search

Enterprise Search

Powerful search for documents and results living in websites, applications, and workplaces.

Observability

Observability

Unified analysis across logs, metrics, APM, and uptime monitoring.

Security

Security

Threat prevention, detection, and response with SIEM and endpoint security.