Support Engineer - Americas
Location: Distributed, AMER
<p><span style="font-weight: 400;">At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 32 countries into one coherent team, while the broader community spans across over 100 countries.</span></p> <p><strong>Our Philosophy</strong></p> <p>We’re always on the search for amazing people. People who have deep passion for technology and are masters at their craft. We build highly sophisticated distributed systems and we don’t take our technology lightly. In Elasticsearch, you’ll have the opportunity to work in a vibrant young company next to some of the smartest and highly skilled technologists the industry has to offer. We’re looking for great team players, yet we also promote independence and ownership. We’re hackers… but of the good kind. The kind that innovates and creates cutting edge products that eventually translates to a lot of happy, smiling faces.<br><br>Elastic’s Support team is unlike any other on Earth: while we are spread across 12 time zones and 15 countries, we operate as a unit, as a family. We are massively distributed yet lovingly intimate. The service we deliver is caring, empathetic, and <a href="https://www.elastic.co/blog/elastic-support-speaking-code-and-human" target="_blank">human</a> yet bold, direct, and <a href="https://www.elastic.co/subscriptions" target="_blank">comprehensive</a>. We don’t do it alone, as we are tightly integrated with our core developers in a way that is real, genuine, and never taken for granted. Our team is a dream for someone seeking honest, hard work and rewards. It is a nightmare for anyone afraid to ask questions or be questioned — always forward, never backward. We are not trying to change the world, we already have. We’re just waiting for everyone else to catch up. We have our good days and our not so good days, and we face them together, as a family. We listen. We solve. We guide. We get it. And we’re excited to bring on a new team member to love.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Ensuring customer issues are resolved within our committed service level agreements.</li> <li>Maintain strong relationships with our customers for the delivery of support.</li> <li>Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction.</li> </ul> <p><strong>Experience</strong></p> <ul> <li>Demonstrable experience in of support in technology businesses</li> <li>Experience working across multi-cultural and geographically distributed teams</li> </ul> <p><strong>Key Skills</strong></p> <ul> <li>Strong verbal and written communication skills.</li> <li>Customer oriented focus.</li> <li>Team player, ability to work in a fast pace environment with a positive and adaptable approach.</li> <li>Knowledge of databases or search technologies a plus</li> <li>Demonstrated strong technical understanding of software products.</li> </ul> <p><strong>Additional Information</strong></p> <ul> <li>Competitive pay and benefits</li> <li>Stock options</li> <li>Catered lunches, snacks, and beverages in most offices</li> <li>An environment in which you can balance great work with a great life</li> <li>Passionate people building great products</li> <li>Employees with a wide variety of interests</li> <li>Distributed-first company with employees in over 30 countries, spread across 18 time zones, and speaking over 30 languages!</li> </ul> <p>Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.</p> <div class="p-t-70 p-b-80"> </div>
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